Getting started is super easy! Once you choose your plan, you’ll receive an onboarding email within a few minutes. It includes access to your dedicated workspace, project submission form, and next steps.
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From there, we can schedule a quick kickoff call (optional but recommended) to align on your goals, tools, and preferred workflows, and then we’re off to building amazing things together.

Nope! All our plans are month-to-month. You’re free to stay as long as you love the work. Every plan also comes with a 7-day, 100% satisfaction guarantee so you can try us out completely risk-free.

Yes, absolutely! Even though our plans are subscription-based, you’re really paying for a block of hours, not tied to a long contract. That means one-off projects are totally fine. Need it done faster? You can always upgrade your plan for priority delivery.

Sure! Here’s a quick overview of how we work:

Submit Your Request: Share your task or project brief via your dashboard or preferred tool.
We Assign & Execute: Your assigned designer or developer jumps in, keeping you updated throughout.
Review & Refine: You’ll get a first draft quickly. Provide feedback, and we’ll polish until it’s perfect.
Delivery: Once approved, your final files or links are delivered, ready to launch or integrate.
It’s simple, transparent, and built to save you time.

Unused daily hours don’t roll over to the next day. However, we offer bulk hour bundles if you prefer more flexibility. Bundles allow you to use hours whenever you need, without worrying about daily limits.

That depends on your plan. Each plan includes a defined daily capacity, like one active task at a time per resource. However, you can queue unlimited requests, and we’ll work through them in order of priority to ensure steady, consistent delivery.

We’ve got your back! You’ll have a dedicated Project Manager overseeing progress, plus access to our Support Team via email, depending on your plan. If something ever needs escalation, we’re quick to hop on a call to resolve it.

Yes, we do! From plugin updates and backups to performance optimization and bug fixes, our maintenance add-on ensures your site stays secure and running smoothly. Just mention your needs during onboarding, and we’ll set it up.

Billing is completely transparent. All our plans are monthly subscriptions charged automatically via credit or debit card. You can upgrade, downgrade, or cancel anytime right from your dashboard.

Turnaround time depends on task complexity and your plan level. Most design or development requests are completed within 24 to 48 business hours. Larger or more complex builds may take longer, but we’ll always give you a clear ETA upfront.

Super easy! You can share your team’s email addresses during onboarding or anytime later. We’ll invite them to our workspace, so they can directly collaborate, comment, or track progress in real time.

You do, 100%. All assets, code, and deliverables created under your subscription belong entirely to you once the project is complete and paid for.

Absolutely. We’re happy to sign a Non-Disclosure Agreement before starting any project. Just share your NDA or request ours during onboarding.

Yes, we can. Depending on your plan, we can join client calls under your brand or as a white-label partner to support design or technical discussions. This is a popular option for agencies looking for seamless client communication.

We’d love to help! Just email us at hello@augmen8.com. Our team will respond quickly and make sure you get the clarity you need before getting started.